Privacy Policy

When you request a quote or contact us, we collect the details you provide, such as your name, company, email, phone number, country, project requirements, and manufacturing preferences.

To diagnose inquiry-form failures, we record a random request reference, time, form type, processing stage, status code, duration, and a fixed error category. These diagnostic records do not include your form entries, contact details, full page URL, cookies, advertising identifiers, or raw error messages. Unsent diagnostic records may remain in essential local storage for up to 24 hours so they can be retried when connectivity returns. Our application removes diagnostic records older than 30 days during subsequent diagnostic activity.

If you allow analytics, we also collect pages viewed, referral and campaign parameters, device type, approximate location, a random visit identifier, estimated visible and active time per page, and limited events such as quote clicks, form starts, steps, validation categories, and submission results. These journey events do not contain your form entries, typed text, email address, phone number, or project message. A successful website form can be linked to its quote attempt within that visit. We do not intentionally send form names, email addresses, phone numbers, or project messages to Google Analytics.

We use inquiry information to assess your project, respond to you, prepare quotes, coordinate samples and manufacturing, prevent abuse, and maintain business records.

We use analytics and campaign information to understand website performance, measure advertising results, improve our pages, and identify the source of business inquiries.

Analytics and first-party journey measurement run only after you accept analytics or measurement cookies in our cookie notice. You can reopen Cookie settings from the footer and decline future collection. A single session-only preference prevents the optional inquiry prompt from appearing repeatedly. Essential storage may still be used to remember your choice and protect inquiry forms.

We use Google Analytics as an analytics provider. Google has its own privacy and data practices, available in the Google Privacy Policy and Google Analytics documentation.

When Microsoft Advertising conversion measurement is enabled, it runs only after you accept measurement cookies. Microsoft Universal Event Tracking records page visits, contact-link clicks, and successful inquiry events to measure advertising results. Microsoft may receive device, browser, IP address and cookie identifiers. We do not include inquiry names, email addresses, phone numbers, or project messages in these events. You can withdraw consent using Cookie settings. Microsoft describes its data practices in the Microsoft Privacy Statement at https://privacy.microsoft.com/privacystatement.

Microsoft Privacy Statement

We do not sell inquiry details. We may share information with service providers that operate our website, database, email, analytics, security, and business systems, or when required by law. These providers process information for the services they supply to us.

We remove raw first-party journey events after 30 days. Inquiry records and their quote-attempt references may be kept longer to respond to customers and maintain business records. Other retention periods vary by record type and business or legal need.

We use administrative and technical safeguards designed to protect information. No internet or storage system can be guaranteed completely secure.

Depending on where you live, you may have rights to request access, correction, deletion, or other controls over personal information. Contact us with your request. We may need to verify your identity and may retain information where permitted or required by law.